FAQ

Welcome to the Noteandobjectstudio Help Center.

This page covers frequently asked questions about purchases, payment, delivery, parcel tracking, order adjustments, cancellations, and after-sales assistance.

Noteandobjectstudio offers creative and practical products across our DESK FINDS, ORGANIZE, and JOURNAL collections. If you require further assistance, please contact us at support@noteandobjectstudio.com.

For inquiries relating to an order already placed, please include your Order Number together with the email address used during checkout so our support team can identify your purchase more efficiently.

1. Ordering & Payment

How do I apply a promotional or discount code?

Valid discount codes may be entered during the checkout process before payment is completed.

On Mobile:
Add the products you wish to purchase to your cart → continue to checkout → open “Show order summary” → enter your discount code → tap Apply → verify that the order total reflects the discount before submitting payment.

On Desktop:
Add your chosen products to the cart → proceed to checkout → find the discount or promotional code field near the order summary → enter the code → select Apply → confirm the revised order total before completing checkout.

A promotional code must be successfully applied before the transaction is finalized in order for the discount to take effect.

Which payment methods are available?

Transactions are handled through secure and encrypted checkout systems.

Depending on the payment options displayed at checkout, customers may be able to use methods including PayPal, Visa, Mastercard, American Express, Diners Club, Apple Pay, and Google Pay.

The payment methods shown to you may differ according to your location, device, or the checkout configuration available at the time of purchase.

What is the standard shipping fee?

Our standard international shipping rate is $5.99 USD.

This amount may occasionally be adjusted as a result of promotional campaigns or changes in international logistics conditions.

The applicable shipping cost for your order will always be shown during checkout before you confirm and authorize payment.

2. Shipping & Delivery

Which destinations does Noteandobjectstudio ship to?

Noteandobjectstudio provides international order fulfillment across multiple markets, with our primary customer regions including the United States, Canada, Australia, and New Zealand.

Where appropriate, orders may be dispatched from the fulfillment location best positioned to serve the delivery destination.

What is the typical delivery timeframe?

Once an order has completed processing and has been handed over for shipment, standard international delivery generally requires approximately 10–20 business days.

Delivery estimates may vary depending on the destination, customs procedures, carrier performance, public holidays, regional transportation conditions, or other circumstances beyond our direct control.

Where can I find tracking information for my parcel?

After your order has been dispatched, tracking details will be sent to the email address linked to your purchase.

You can follow the parcel using the applicable carrier's tracking service or through a universal tracking platform such as 17TRACK.

My tracking has not changed for several days. Should I be concerned?

Not necessarily.

International parcels may require approximately 24–48 hours after dispatch before the first carrier scan becomes visible.

Tracking information can also remain unchanged temporarily while a shipment is moving between distribution facilities, customs processing points, international transportation hubs, or local delivery networks.

A temporary pause in tracking updates does not automatically indicate that the parcel is missing or no longer in transit.

Why did only some of the products in my order arrive?

In certain cases, an order containing multiple products may be fulfilled in more than one parcel.

This can occur when products are stored at different fulfillment facilities or when sending available items separately allows part of the order to begin its journey earlier.

When an order is divided into multiple shipments, each package may receive its own tracking details and may arrive on a different date.

3. Order Updates & Cancellations

Can I update my delivery address or contact details after checkout?

We may be able to assist if you contact us promptly after discovering the mistake.

Send an email to support@noteandobjectstudio.com with the subject line “Urgent: Address Change.”

Please provide:

  • Your Order Number

  • The email address used for the order

  • Your complete corrected shipping information

Address corrections can only be considered while the purchase remains in the pre-fulfillment stage.

After the parcel has been dispatched, Noteandobjectstudio is unable to stop or redirect the shipment through our fulfillment system. In that situation, you may need to contact the delivery carrier directly to ask whether alternative delivery arrangements are available.

Can I modify the product, quantity, color, or another order detail?

Requests to change an order should be submitted as quickly as possible because fulfillment may begin shortly after purchase confirmation.

Email support@noteandobjectstudio.com with the subject “Urgent: Order Change.”

Include your Order Number, the email address connected to the purchase, and a clear explanation of the modification you are requesting.

Changes can only be made when the order has not yet entered active packing or fulfillment. Once processing has advanced beyond that stage, we may no longer be able to modify the purchase.

Can I cancel an order after placing it?

Cancellation requests can only be considered before the order has been dispatched.

If your cancellation request reaches us before shipment and is approved, the purchase may be canceled. Where applicable, a small administrative or payment-processing charge may apply.

Once the parcel has been transferred to the shipping carrier, cancellation is no longer available.

4. Product Issues & After-Sales Support

What should I do if my item arrives damaged?

Please email support@noteandobjectstudio.com and provide the following information:

  • Your Order Number

  • The email address associated with your purchase

  • Clear photographs or video showing the damaged area

  • A photo of the shipping label on the original package

Once the supporting information has been received, our customer service team will review the case and assist with the appropriate next step.

What if an item appears to have a defect or quality issue?

If you believe a product has a manufacturing defect or another quality-related problem, contact support@noteandobjectstudio.com.

Please include your Order Number, your checkout email address, a detailed description of the issue, and clear photographs or a short video showing the affected part of the product.

Providing sufficient visual documentation helps our team evaluate the issue more accurately and determine an appropriate resolution.

What should I do if I received an incorrect item or part of my order is missing?

Please contact support@noteandobjectstudio.com with:

  • Your Order Number

  • The email address used for the purchase

  • Clear photographs of any incorrect product received

  • A description of the missing product, accessory, or component

Our support team will review the relevant fulfillment records and provide further assistance based on the information available.

5. Order Confirmation & Tracking Emails

I completed my order but cannot find the confirmation email.

Begin by checking your spam, junk, and promotions folders, as automated transactional emails may sometimes be filtered by your email service provider.

If you are still unable to locate the confirmation message, contact support@noteandobjectstudio.com and provide the email address you entered during checkout.

Our team can review the transaction and resend the available order confirmation details where appropriate.

Why have I not received a tracking number?

Tracking details are generally created and sent within approximately 1–2 business days after purchase, once the necessary fulfillment and shipping information has become available.

If more than two business days have passed, please check your spam and junk folders first.

If the tracking message is still unavailable, email support@noteandobjectstudio.com with your Order Number and the email address used for the purchase so we can review the shipment record.

Need More Assistance?

If you cannot find the information you need in this FAQ, please contact Noteandobjectstudio Customer Support.

Brand: Noteandobjectstudio
Customer Support Email: support@noteandobjectstudio.com
Customer Support Phone: +1 (785) 576-8124
Operating Company: Hongkong Zhuxuan Limited
Registered Address: Flat/Rm 1618A, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Kowloon, Hong Kong

Our team can assist with questions relating to products from our DESK FINDS, ORGANIZE, and JOURNAL collections, together with order processing, payment, shipping, parcel tracking, order adjustments, and after-sales support.