Return Policy
Last Updated: August 2026
Thank you for shopping with Everkinaura.
We want every order from our Feeding, Grooming, and Daily Travel collections to arrive in the condition and configuration expected. If your order arrives damaged, defective, incomplete, or different from what you purchased because of a fulfillment issue, please contact us promptly at support@everkinaura.com.
When contacting our support team, include your Order Number and the email address used during checkout so we can locate your purchase and review the matter efficiently.
1. General Return Conditions
To protect product condition, hygiene standards, and quality control across our pet-care collections, Everkinaura generally treats completed purchases as final sale.
We do not normally accept returns or exchanges based on preference, change of mind, or other standard return requests.
Exceptions may be considered when a verified issue involves:
A manufacturing defect
Damage that occurred during transportation
An incorrect item sent by our fulfillment team
Any eligible resolution is subject to review and approval by Everkinaura Customer Support.
2. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it is delivered.
If you discover visible damage, a product defect, or a fulfillment error, you must contact us within 7 days of the confirmed delivery date.
Send your claim to support@everkinaura.com and provide the following information in your message:
Order Information: Your Order Number and the email address associated with the purchase.
Issue Description: A clear explanation of the damage, defect, missing component, or incorrect product received.
Supporting Evidence: Clear photographs or a short video showing the relevant product and the issue being reported.
Providing complete information helps our team assess your request more quickly.
After reviewing the available evidence, Everkinaura will determine the appropriate resolution on a case-by-case basis.
Depending on the circumstances, an approved resolution may include a replacement product, partial refund, or full refund.
3. Refund Processing
If a refund is approved, the authorized amount will be returned to the original payment method used to place the order.
Please allow approximately 7–12 business days for an approved refund to appear on your account or statement.
Actual processing times may differ depending on your bank, card issuer, payment provider, or financial institution. These processing periods are outside Everkinaura's direct control.
4. Exchanges & Replacements
Everkinaura does not provide standard exchanges for products based on personal preference or routine product changes.
A replacement may only be approved when an eligible claim confirms that the product was damaged, defective, or incorrectly fulfilled.
Replacement requests must therefore follow the same review process described in this policy.
5. Unauthorized Returns
Please do not send any product back to Everkinaura, our company address, or any fulfillment facility unless our customer support team has first provided explicit return authorization.
Contacting us and obtaining approval is required before any product may be returned as part of a claim.
Packages sent independently without prior authorization may be refused or left unprocessed.
Everkinaura is not responsible for products shipped back without authorization, and unauthorized return parcels are not eligible for a refund or replacement solely because they were sent to us.
Contact Everkinaura Customer Support
If you have questions about this Return & Refund Policy or need assistance with a damaged, defective, or incorrectly fulfilled order, please contact our support team.
For faster handling, include your Order Number and purchase email address in your message.
Brand: Everkinaura
Operating Company: Watina HongKong Limited
Support Email: support@everkinaura.com
Customer Support Phone: +1 (606) 649-7921
Registered Address: Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong