Shipping Policy

Last Updated: August 2026

Thank you for shopping with Noteandobjectstudio.

We work to provide customers with a clear and dependable shipping experience across our DESK FINDS, ORGANIZE, and JOURNAL collections. This Shipping Policy explains how orders are prepared, the delivery timeframes customers can generally expect, how tracking works, when orders may arrive in separate parcels, and the conditions that apply to order changes, delivery attempts, customs, and shipment-related issues.

1. Order Processing

Once your purchase has been successfully submitted and payment authorization has been completed, the order will enter our fulfillment workflow.

Most orders require approximately 3 business days for product confirmation, order preparation, packaging, and dispatch.

Purchases submitted during weekends or officially recognized public holidays will generally begin processing on the next available business day.

Please note that the processing period is separate from the shipping transit timeframe described below.

2. Shipping Charges & Delivery Estimates

Noteandobjectstudio provides international fulfillment, with our primary customer markets including the United States, Canada, Australia, and New Zealand.

Our standard international shipping fee is $5.99 USD.

After an order has completed processing and has been transferred for shipment, delivery generally takes approximately 10–20 business days.

Actual transit time may differ depending on the destination, local carrier network, customs procedures, and other logistics conditions.

The shipping charge applicable to your purchase will be shown at checkout before you complete payment.

3. Delivery Delays

We make reasonable efforts to have purchases delivered within the estimated shipping window, but international shipments may occasionally experience circumstances that are outside our direct control.

Possible causes of delay can include:

  • Customs inspections or clearance procedures

  • Severe or disruptive weather conditions

  • Transportation interruptions

  • High-volume or peak-season shipping periods

  • Carrier congestion

  • Regional delivery limitations

  • Unexpected logistics or infrastructure disruptions

For this reason, all delivery timeframes provided by Noteandobjectstudio should be understood as estimates rather than guaranteed arrival dates, unless we expressly state otherwise.

4. Shipment Tracking

After your order has been dispatched, tracking information will normally be sent to the email address provided when the purchase was placed.

You may use the supplied tracking number to follow the shipment through the relevant delivery provider or through an international parcel-tracking service such as 17TRACK.

Carrier systems may require approximately 24–72 hours after a shipping confirmation is issued before the first tracking event becomes available.

If tracking information does not update immediately, this does not necessarily indicate that the shipment is delayed, missing, or no longer moving through the carrier network.

5. Orders Sent in Multiple Parcels

Some purchases containing several products may be divided into more than one shipment.

This may occur when individual items are stocked at different fulfillment locations, handled by separate warehouse partners, or prepared through different supplier facilities.

Sending products separately may allow available items to begin transit without delaying the entire purchase while other items are being prepared.

When an order is split:

  • Individual parcels may receive separate tracking numbers

  • Packages may be dispatched at different times

  • Parcels may arrive on different delivery dates

Receiving one part of a multi-item purchase does not necessarily mean that the remaining products are missing.

6. Order Modifications & Cancellation Requests

If you need to correct delivery information or request another adjustment to your purchase, please contact us within 12 hours after placing the order.

Eligible requests may involve:

Delivery Information:
Changes to the shipping address, recipient details, or contact telephone number.

Product Information:
Changes to color, size, quantity, or another applicable product variation.

Please contact us at support@noteandobjectstudio.com and provide:

  • Your Order Number

  • The email address used during checkout

  • A clear description of the requested modification

We will make reasonable efforts to process eligible requests submitted within the stated period.

However, because fulfillment may begin quickly, we cannot guarantee that a requested change or cancellation will still be possible once an order has entered active preparation, packing, or shipment processing.

After an order has been dispatched, it can no longer be modified or canceled through our fulfillment system.

7. Unsuccessful Delivery Attempts

If a shipping carrier cannot successfully deliver a parcel, the package may be transferred to a local postal facility, carrier depot, parcel collection location, pickup point, or another designated holding facility.

Depending on the carrier, you may receive:

  • A physical delivery notice

  • Updated tracking instructions

  • Information about another delivery attempt

  • Instructions for collecting the package

Customers are responsible for monitoring available tracking details and arranging collection or redelivery when the carrier requires further action.

Noteandobjectstudio is not responsible for parcels returned because of an incorrect or incomplete delivery address, a failed delivery caused by recipient availability, or failure to collect a shipment within the carrier's permitted holding period.

8. Tracking Information Has Stopped Updating

Tracking scans for international shipments may temporarily remain unchanged while a package is transported between countries, customs facilities, airports, sorting centers, or other major logistics locations.

If your tracking appears inactive, please follow the guidance below.

Tracking activity within the previous 7 days:
The shipment is generally still progressing through the carrier network. Please continue checking the tracking record for additional updates.

No new tracking activity for more than 7 consecutive days:
Contact support@noteandobjectstudio.com and provide your Order Number and the email address used for your purchase.

Our customer support team can review the available shipment information and, where appropriate, request additional details from the relevant carrier or logistics provider.

9. Lost, Missing & Stolen Shipments

Parcels Confirmed Lost in Transit

If the shipping carrier conducts an investigation and formally confirms that the parcel was lost during transit, Noteandobjectstudio will arrange a replacement shipment without additional product cost.

Parcels Recorded as Delivered

When the carrier's tracking system confirms successful delivery to the shipping address supplied during checkout, the shipment will generally be considered completed.

Noteandobjectstudio is generally unable to issue a refund or replacement for parcels reported missing or stolen after the carrier has officially recorded them as successfully delivered.

If your tracking status shows Delivered but you cannot find the package, we recommend checking:

  • With other members of your household

  • With neighbors

  • With reception or concierge staff

  • With building or property management

  • Inside parcel lockers

  • Around entrances or other secure delivery areas

  • At any location where carriers commonly leave packages

You may also contact the applicable shipping provider directly to request additional information about the recorded delivery.

10. Fulfillment Network

Noteandobjectstudio fulfills customer purchases through an international logistics network.

Depending on product availability, destination, and operational efficiency, an order may be prepared or dispatched through:

  • A warehouse partner

  • A fulfillment center

  • A logistics facility

  • A qualified production or manufacturing partner

Our fulfillment arrangements are designed to support customers in our primary markets, including the United States, Canada, Australia, and New Zealand, as well as other destinations where shipping is available.

Certain products may be shipped directly from a manufacturing or supplier facility when this provides a more efficient fulfillment route.

If we determine that an order cannot be shipped to the destination provided, we will contact the customer and arrange an appropriate refund for the affected purchase.

11. Customs, Customer Address Responsibility & Shipping Terms

By placing an order with Noteandobjectstudio, you acknowledge and accept the following shipping conditions.

Estimated Processing and Delivery Times

All processing and transportation periods displayed by Noteandobjectstudio are estimates unless expressly identified as guaranteed.

Delivery timing may change as a result of carrier operations, customs clearance, public holidays, weather conditions, regional transportation limitations, or other events outside our reasonable control.

Estimated shipping windows should therefore not be interpreted as guaranteed delivery dates.

Customs Duties, Taxes & Import Charges

Customers are responsible for any customs duties, import taxes, VAT, brokerage charges, local taxes, or other government-imposed fees that may apply when a shipment enters the destination country or region.

Unless specifically stated otherwise during checkout, these costs are not included in the product price or standard shipping charge.

Where applicable, such amounts may be assessed or collected separately by customs authorities, shipping carriers, brokerage providers, or another authorized party.

Accuracy of Delivery Information

Customers are responsible for providing complete and accurate delivery information when submitting an order.

Before completing checkout, please carefully verify details including:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region where applicable

  • Postal or ZIP code

  • Telephone number

  • Any other required delivery information

Noteandobjectstudio cannot accept responsibility for unsuccessful deliveries, incorrect deliveries, additional shipping costs, or returned parcels resulting from inaccurate, incomplete, or incorrectly submitted information provided by the customer.

Contact Noteandobjectstudio

If you have questions regarding this Shipping Policy or require assistance with an existing shipment, please contact our customer support team.

For more efficient assistance, include your Order Number and the email address used when the order was placed.

Brand: Noteandobjectstudio
Operating Company: Hongkong Zhuxuan Limited
Support Email: support@noteandobjectstudio.com
Customer Support Phone: +1 (785) 576-8124
Registered Address: Flat/Rm 1618A, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Kowloon, Hong Kong